Shipping Policy

1. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or promotional events.

2. Shipping Methods:

We offer various shipping methods to accommodate your preferences. The available options and estimated delivery times will be displayed at the checkout.

3. Shipping Costs:

Shipping costs are calculated based on the chosen shipping method, destination, and the weight of the package. The total shipping cost will be displayed at the checkout before completing your purchase.

4. International Shipping:

Ycieno proudly offers international shipping. International customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package's progress.

6. Delivery Time:

Delivery times may vary depending on the shipping method and destination. While we make every effort to ensure timely delivery, unforeseen circumstances or customs delays may affect the delivery schedule.

7. Address Accuracy:

Customers are responsible for providing accurate and complete shipping addresses. Ycieno is not liable for any delays or non-delivery caused by incorrect or incomplete address information.

8. Lost or Stolen Packages:

Ycieno is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please ensure that someone is available to receive the package or provide a secure delivery location.

9. Shipping Restrictions:

Certain items may be subject to shipping restrictions based on local laws and regulations. It is the customer's responsibility to be aware of and comply with any restrictions that may apply.

10. Contact Information:

If you have any questions or concerns regarding your order's shipping, please contact our customer service team at info@ycieno.com for assistance.

By placing an order with Ycieno, you agree to the terms outlined in this Shipping Policy. Ycieno reserves the right to update or modify this policy at any time. Please check this page regularly for any changes.