Refund & Returns

1. Refund Policy:

Ycieno is committed to ensuring your satisfaction with our jewelry. If you are not completely satisfied with your purchase, you may be eligible for a refund. Please read the following conditions to understand our refund process:

2. Eligibility for Refund:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refund requests must be submitted within [20] days from the date of purchase.

3. How to Request a Refund:

To initiate a refund, please contact our customer service team at info@ycieno.com with your order number and a brief explanation of the reason for the refund. Our team will guide you through the process.

4. Refund Process:

Once your request is received and approved, we will provide you with instructions on how to return the item.

After receiving the returned item, we will inspect it and notify you of the status of your refund.

If approved, the refund will be processed to the original method of payment within [14] business days.

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the item is defective or damaged.

We recommend using a trackable shipping service to ensure the safe return of the item.

6. Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.

7. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at info@ycieno.com with photos of the damaged item. We will arrange for a replacement or issue a refund.

8. Non-Refundable Items:

Certain items, such as customized or personalized jewelry, may not be eligible for a refund. Please check the product description for specific details.

9. Changes to the Refund and Returns Policy:

Ycieno reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on the website.

10. Contact Information:

If you have any questions or concerns regarding our refund and returns policy, please contact us at info@ycieno.com.

By making a purchase with Ycieno, you agree to the terms outlined in this Refund and Returns Policy. Please review this policy regularly for any updates or changes.